Refund Policy

Last updated: 12/4/2025

At Archavio, we strive to provide excellent service and ensure your satisfaction with our platform. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Refund Eligibility

Subscription Services

Refunds for subscription services may be considered within 30 days of the initial purchase or renewal, provided that the service has not been extensively used beyond the trial period.

Digital Products

Digital products and services are generally non-refundable once delivered or accessed. However, we may consider refunds in cases of technical issues that prevent proper use of the service.

Marketplace Transactions

For transactions between users on our marketplace, refunds are subject to the individual seller's refund policy. Archavio may facilitate dispute resolution but is not directly responsible for marketplace refunds.

Non-Refundable Items

The following items and services are generally not eligible for refunds:

  • Services that have been fully delivered or completed
  • Custom work or personalized services
  • Downloadable content that has been accessed
  • Services used beyond the trial or grace period
  • Refunds requested after 30 days from purchase

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@archavio.com within 30 days of your purchase
  2. Provide your order number and reason for the refund request
  3. Include any relevant documentation or evidence supporting your request
  4. Our team will review your request and respond within 5-7 business days

Refund Processing

Processing Time

Approved refunds will be processed within 5-10 business days after approval. The time for the refund to appear in your account depends on your payment method and financial institution.

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

Partial Refunds

In some cases, we may offer partial refunds based on the extent of service usage or the nature of the issue. This will be determined on a case-by-case basis.

Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or credit card company instead of contacting us directly, we may be unable to provide a direct refund. We encourage you to contact our support team first to resolve any issues.

Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period, and you will retain access to paid features until that time.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

  • Email: support@archavio.com
  • Subject line: "Refund Request - [Your Order Number]"